Catalyst Driving Behavioural Change provides a training and development subscription service that allows our customers to access training material and assessments (“Catalyst Driving Behavioural Change content”) delivered over the Internet to computers and other devices.
1.1. Your Catalyst Driving Behavioural Change membership will continue month-to-month until terminated. To use the Catalyst Driving Behavioural Change service you must have Internet access and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month’s membership fee to your Payment Method (see “Cancellation” below).
1.2. We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Catalyst Driving Behavioural Change membership by visiting our website.
2) Free Trials
2.1. Your Catalyst Driving Behavioural Change membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service.
2.2. Free trial eligibility is determined by Catalyst Driving Behavioural Change at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible We may use information such as device ID, method of payment or an account email address used with an existing or recent Catalyst Driving Behavioural Change membership to determine eligibility. For combinations with other offers, restrictions may apply.
2.3. We will charge your Payment Method for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the ‘contact us’ button
3) Billing and Cancellation
3.1. Billing Cycle. The membership fee for the Catalyst Driving Behavioural Change service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Contact Us’ link if you wish to know your next payment date.
3.2. Payment Methods. To use the Catalyst Driving Behavioural Change service you must provide one or more Payment Methods. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
3.3. Cancellation. You can cancel your Catalyst Driving Behavioural Change membership at any time, and you will continue to have access to the Catalyst Driving Behavioural Change service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched Catalyst Driving Behavioural Change content. To cancel, go to the “Contact Us” link and let us know of your desire to cancel.
3.4. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to our subscription plans will apply to you no earlier than 30 days following notice to you.
4) Catalyst Driving Behavioural Change Service
4.1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Catalyst Driving Behavioural Change service.
4.2. The Catalyst Driving Behavioural Change service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your business. During your Catalyst Driving Behavioural Change membership we grant you a limited, non-exclusive, non-transferable right to access the Catalyst Driving Behavioural Change service and view Catalyst Driving Behavioural Change content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
4.3. You may view the Catalyst Driving Behavioural Change content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time.
4.4. The Catalyst Driving Behavioural Change service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Catalyst Driving Behavioural Change content.
4.5. Some Catalyst Driving Behavioural Change content may be available for temporary download and offline viewing on certain supported devices. Limitations apply, including restrictions on the number of Offline downloads per account, the maximum number of devices that can contain Offline content, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline content may not be playable in certain countries and if you go online in a country where you would not be able to stream Offline content, the Offline content will not be playable while you are in that country.
4.7. The quality of the display of the Catalyst Driving Behavioural Change content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD and HDR, and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Catalyst Driving Behavioural Change content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Catalyst Driving Behavioural Change device.
4.8. Catalyst Driving Behavioural Change software is developed by, or for, Catalyst Driving Behavioural Change and is designed to enable viewing of Catalyst Driving Behavioural Change content through Catalyst Driving Behavioural Change website. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Catalyst Driving Behavioural Change and related third-party software.
5) Passwords and Account Access.
The business which created the Catalyst Driving Behavioural Change account and whose Payment Method is charged (the “Account Owner”) has access and control over the Catalyst Driving Behavioural Change account and the Catalyst Driving Behavioural Change devices that are used to access our service and is responsible for any activity that occurs through the Catalyst Driving Behavioural Change account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Catalyst Driving Behavioural Change devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Catalyst Driving Behavioural Change or our partners from identity theft or other fraudulent activity.
6.2. Unsolicited Materials. Catalyst Driving Behavioural Change does not accept unsolicited materials or ideas for Catalyst Driving Behavioural Change content, and is not responsible for the similarity of any of its content in any media or materials or ideas transmitted to Catalyst Driving Behavioural Change.
6.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Catalyst Driving Behavioural Change “Contact Us” on our website. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means.
6.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.